Frequently Asked Questions

Welcome to the ClitonCoffee.com FAQ page. Here you’ll find answers to common questions about ordering, payments, shipping, returns, and customer support.
If you need further assistance, please contact our support team.

Ordering & Payment

How do I place an order?

Browse our range of portable electric coffee machines, add your selected items to the cart, and proceed to checkout.
Enter your shipping details, select a payment method, and confirm your order.

What payment methods do you accept?

Visa, Mastercard, American Express
PayPal
Afterpay
Klarna

Is my payment secure?

Yes. All payments are processed through SSL-encrypted and PCI DSS-compliant gateways.
Your card details are never stored on our servers.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of purchase.
After this period, your order may already be processed and changes may not be possible.

Products & Quality

Are all products new?

Yes. Every coffee machine sold on ClitonCoffee.com is brand new and covered by our standard warranty.

Where are your products made?

Our portable coffee machines are carefully sourced from certified manufacturers to ensure high quality, durability, and performance.
The country of origin and key specifications are displayed on each product page.

What if my product doesn’t match the description?

If the item you receive differs from its description, you’re eligible for a return or refund.
Please contact us within 14 days of delivery to initiate a return.

Shipping & Delivery

Do you offer free shipping?

Yes. We provide Free Shipping Australia Wide on all orders.

How long does delivery take?

Orders are usually dispatched within 1–2 business days.
Standard delivery across Australia typically takes 5–10 business days depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive an email with tracking details.
You can also view tracking information under My Orders in your account.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused products in their original packaging.
Defective, damaged, or incorrect items are eligible for free return shipping.

Who pays for return shipping?

Reason	Shipping Cost Covered By
Defective / Damaged / Incorrect Item	ClitonCoffee.com
Change of Mind	Customer

How long do refunds take?

Refunds are processed within 5–10 business days after we receive and inspect the returned product.
Depending on your bank or payment provider, it may take an additional 2–10 business days for the funds to appear.